Product complaints

If you have identified a product deficiency or an adverse product effect, you can independently report it to us. Please try to include the following information when you make a product complaint, so we can contact you with updates and to help us to process your complaint quickly and accurately:

• Your contact details: name, address, email address and telephone number
• Product details: full name of the product, pack size, and if possible: batch number
• Name of the wholesaler/retailer from which the product was purchased (if applicable)
• Reason for the complaint
• Date that the issue was identified

We are legally bound to clarify suspected cases of adverse effects and possibly forward them to the competent authorities. For this purpose, all personal contact information and other information which could be used for identification will be pseudonymized upon entry into our database, in accordance with legal requirements (age group/sex/initials).